Jonathan McDowell

Sierra Nevada Corporation

Executive IT Support Technician IV

Supports company owners, C-suite leaders, and approximately 15 vice presidents through executive incident response and escalations, endpoint imaging and deployment, testing, configuration, Group Policy implementation, and coordination with global IT leadership.

Source records also document solo technology management for a three-day executive offsite of approximately 120 participants across eight systems, hotel AV, a main room, and five breakout rooms.

Nevada Primary Care Association

Business Intelligence Manager

Combined business intelligence, IT operations, organizational processes, and accounting while partnering with finance and executive leadership. Personally developed reporting dashboards and an organization-wide database, administered Smartsheet as one of three administrators, and coordinated IT modernization work.

Authored NIST Cybersecurity Framework-aligned governance documentation and IT policies, maintained asset lifecycle records, and worked with vendors on security controls and compliance readiness.

Community Foundation of Western Nevada

Accounting Associate

Worked primarily in accounting, including monthly and quarterly close, reporting, spreadsheet automation, administration, and analysis. Historical source materials report a 30% reduction in close time; this is a reported role outcome rather than a claim about a specific method.

Caesars Entertainment

Security, hospitality, and operations roles

Progressed from Security Officer and Hospitality Ambassador to Hospitality Supervisor (March 2015–June 2018) and Cashier / Total Rewards Supervisor (June 2018–May 2019). Supervisory responsibilities included staffing, training, inventory and cash controls, and performance management.

Historical role records distinguish six hospitality employees and 13 cashier/rewards direct reports in their respective periods. They should not be combined into one simultaneous team count.